Frequently Asked Questions
Here are answers to the most common questions our customers ask before ordering. If you need more help, just reach out at vilaraus@icloud.com
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What products do you sell?
We specialize in luxury premium perfumes, room sprays, reed diffusers, and car fresheners that bring long-lasting and unique scents to your home, office, and car.
Where can I buy your products?
You can shop directly from our website (https://vilarausperfume.com/ )
How long do the fragrances last?
• Room sprays: Depending on usage, one bottle can last several months.
• Reed diffusers: 110 ML Can last 1–3 months depending on the number of reeds used.
• Car perfumes: Usually last several weeks to a month with regular use.
How do I use your products?
Room sprays: Spray 2–3 spritzes into the furniture to make last for whole day and for an instant refresh.
• Reed diffusers: Place the sticks in the bottle; flip them every 4-5 days for stronger diffusion.
• Car perfumes: Hang from your mirror and flip the bottle over to allow the fragrance go throw the wooden cap and diffuse naturally.
Do you offer free shipping?
Yes, we offer free shipping on orders over 50 $. For smaller orders, shipping costs will be calculated at checkout.
How can I track my order?
Once your order is shipped, you’ll receive a tracking number via email or SMS.
Do you accept returns or exchanges?
Yes, if your product is damaged or defective, please contact us within 7 days for a replacement or refund. Vilaraus@icloud.com
Are your products safe?
Our fragrances are made with high-quality, tested ingredients that are safe for home and car use.
Do you offer wholesale or bulk discounts?
Yes! Please contact us at WhatsApp +17342788259 for wholesale inquiries.
How can I contact customer service?
You can reach us through email at [Vilaraus@icloud.com], +17342788259 at or DM us on our social media accounts.
